Capabilities
Explore Karts Loyalty features
Unify points, rewards, tiers, and customer activity across your retail channels.
Insights
- Overview
Dashboard Overview
See how your loyalty program is performing at a glance. The dashboard surfaces key metrics — active members, points issued, redemptions, and tier movements — so you can spot trends and act quickly without digging through reports.
- Real-time program performance metrics
- Points issued and redeemed at a glance
- Tier movement trends
- Insights
Loyalty Reports
Understand what is working across your loyalty program with purpose-built reports. See tier movements over time, attribute points to specific orders, and review customer-level history — so you can make confident decisions about your program direction.
- Tier movement and attribution reports
- Order-level points history
- Customer loyalty history view
Customer engagement
- Engagement
Earn Campaigns
Create campaigns that reward members for the moments that matter — first purchases, birthdays, social follows, and more. Configure earn rates, limits, and eligibility rules without writing a single line of code.
- Reward on purchase, sign-up, and social actions
- Set earn rates per campaign or tier
- Birthday and anniversary bonuses
- Members
Member Management
Everything you need to understand and support your members in one place. View profiles, purchase history, points ledger, and tier status — and make point adjustments directly from the member record, without switching screens.
- Full member profile with points and tier status
- Manual point adjustments on the profile view
- Purchase and redemption history
- Tiers
Tiers & Status
Build a loyalty ladder that keeps members motivated to spend more. Define tier thresholds, progression rules, and the exclusive benefits that come with each level — from Silver to your top VIP tier.
- Unlimited tier levels
- Configurable qualification thresholds
- Tier-specific earn rate multipliers
- Rewards
Rewards & Redemptions
Design the rewards that make your program worth joining. Create vouchers, discounts, and exclusive offers members can redeem online, in-store, or through your branded mobile app — with channel-specific coupon codes generated automatically.
- Voucher and discount reward types
- Redeem across Shopify, Magento, and mobile app
- Channel-native coupon code generation
- Growth
Referral Programs
Turn your existing members into your best marketing channel. Create referral campaigns with custom rewards, branded invite emails, and social sharing links. Every referral is tracked automatically, with points awarded when new members join and make their first purchase.
- Custom referral reward rules
- Branded invite emails with live preview
- Social sharing links per campaign
- Mobile
Members App
Give your members a branded mobile app to carry their loyalty program in their pocket. Members can check their points balance, browse available rewards, view purchase history, and redeem coupons at checkout — all from one app with your store branding.
- Points balance and reward status
- Purchase and redemption history
- In-app coupon redemption at checkout
- Points
Points & Wallets
Track every point earned, spent, or adjusted across your program. The full ledger gives your team complete visibility into every movement, with the ability to make manual corrections directly from a member's profile when needed.
- Full points ledger per member
- Manual point adjustments from member profile
- Expiry and balance tracking
- Channels
Omnichannel Loyalty
Run one loyalty program across every channel your customers shop in. Points earned on Shopify can be redeemed at your Magento POS in-store — and vice versa. Each channel syncs automatically with coupon codes generated natively in the right platform every time.
- Earn online, redeem in-store (and vice versa)
- Shopify and Magento POS support
- Channel-native coupon code generation
FAQs
Questions about Karts Loyalty
Plan the right product setup for your business.
What is Karts Loyalty?
Karts Loyalty is an omnichannel customer loyalty platform for managing points, rewards, vouchers, tiers, and customer activity across connected retail channels.
Can it connect online and physical stores?
Yes. Karts Loyalty connects online and in-store loyalty through the eCommerce and POS integrations available for your setup.
What types of loyalty programmes can we run?
You can configure points, rewards, vouchers, redemption rules, and tier-based benefits around your retail strategy.
Can we see a customer's loyalty history?
Yes. Customer profiles bring together loyalty activity, purchases, points, and rewards across connected channels.
Can customers use loyalty through our mobile app?
Yes. Karts Go connects to Karts Loyalty so your branded shopping app can be part of the same customer engagement experience.
How do we start?
Book a demo and share your stores, sales channels, current systems, and reward rules. Our team will review the integration and configuration scope.
Plan your connected retail setup
Talk through your systems, workflows, and implementation requirements.
