Features

Explore capabilities for Loyalty

Run a single loyalty program across e-commerce, POS, and mobile — with real-time rewards, points, and customer insights.
Dashboard Overview
Overview

Dashboard Overview

See how your loyalty program is performing at a glance. The dashboard surfaces key metrics — active members, points issued, redemptions, and tier movements — so you can spot trends and act quickly without digging through reports.

  • Real-time program performance metrics
  • Points issued and redeemed at a glance
  • Tier movement trends
  • Active member counts
  • Quick access to recent activity
Earn Campaigns
Engagement

Earn Campaigns

Create campaigns that reward members for the moments that matter — first purchases, birthdays, social follows, and more. Configure earn rates, limits, and eligibility rules without writing a single line of code.

  • Reward on purchase, sign-up, and social actions
  • Set earn rates per campaign or tier
  • Birthday and anniversary bonuses
  • Scheduled and always-on campaigns
  • Widget-ready earn rules API
Points & Wallets
Points

Points & Wallets

Track every point earned, spent, or adjusted across your program. The full ledger gives your team complete visibility into every movement, with the ability to make manual corrections directly from a member's profile when needed.

  • Full points ledger per member
  • Manual point adjustments from member profile
  • Expiry and balance tracking
  • Ledger audit trail for every movement
  • Points visible across all sales channels
Member Management
Members

Member Management

Everything you need to understand and support your members in one place. View profiles, purchase history, points ledger, and tier status — and make point adjustments directly from the member record, without switching screens.

  • Full member profile with points and tier status
  • Manual point adjustments on the profile view
  • Purchase and redemption history
  • Member directory with search and filters
  • Points ledger with full audit trail
Tiers & Status
Tiers

Tiers & Status

Build a loyalty ladder that keeps members motivated to spend more. Define tier thresholds, progression rules, and the exclusive benefits that come with each level — from Silver to your top VIP tier.

  • Unlimited tier levels
  • Configurable qualification thresholds
  • Tier-specific earn rate multipliers
  • Automatic tier upgrades and downgrades
  • Historical tier attribution for reporting
Rewards & Redemptions
Rewards

Rewards & Redemptions

Design the rewards that make your program worth joining. Create vouchers, discounts, and exclusive offers members can redeem online, in-store, or through your branded mobile app — with channel-specific coupon codes generated automatically.

  • Voucher and discount reward types
  • Redeem across Shopify, Magento, and mobile app
  • Channel-native coupon code generation
  • Reward eligibility rules per tier
  • Full redemption activity and audit log
Referral Programs
Growth

Referral Programs

Turn your existing members into your best marketing channel. Create referral campaigns with custom rewards, branded invite emails, and social sharing links. Every referral is tracked automatically, with points awarded when new members join and make their first purchase.

  • Custom referral reward rules
  • Branded invite emails with live preview
  • Social sharing links per campaign
  • Automatic referral attribution and tracking
  • Referral activity visible on member profile
  • Admin drill-down per referral campaign
Loyalty Reports
Insights

Loyalty Reports

Understand what is working across your loyalty program with purpose-built reports. See tier movements over time, attribute points to specific orders, and review customer-level history — so you can make confident decisions about your program direction.

  • Tier movement and attribution reports
  • Order-level points history
  • Customer loyalty history view
  • Historical tier rebuild for legacy data
  • Backfill support for existing order data
Members App
Mobile

Members App

Give your members a branded mobile app to carry their loyalty program in their pocket. Members can check their points balance, browse available rewards, view purchase history, and redeem coupons at checkout — all from one app with your store branding.

  • Points balance and reward status
  • Purchase and redemption history
  • In-app coupon redemption at checkout
  • Phone number login with SMS one-time code
  • Push notifications for rewards and updates
  • Per-store branding and auth configuration
Omnichannel Loyalty
Channels

Omnichannel Loyalty

Run one loyalty program across every channel your customers shop in. Points earned on Shopify can be redeemed at your Magento POS in-store — and vice versa. Each channel syncs automatically with coupon codes generated natively in the right platform every time.

  • Earn online, redeem in-store (and vice versa)
  • Shopify and Magento POS support
  • Channel-native coupon code generation
  • Per-channel customer matching policies
  • Cross-channel points and tier sync
  • Coupon sync and activation audit log per channel

FAQ

Frequently asked questions

Find answers to common questions about setup, usage, security, and support.

What is Karts Loyalty?+

Karts Loyalty is a unified platform that helps retailers manage customer loyalty programs across online and in-store channels from one system.

Can Karts Loyalty work with both online and physical stores?+

Yes. Karts Loyalty is built for omnichannel retail and works seamlessly across e-commerce platforms, POS systems, and mobile apps

What types of loyalty programs does Karts support?+

Karts Loyalty supports points, rewards, vouchers, tiers, and custom loyalty rules that can be tailored to your retail business.

Is Karts Loyalty suitable for growing retail businesses?+

Absolutely. Karts Loyalty is designed to scale as your business grows, from single stores to large retail chains.

See How Karts Fits Your Retail Business

Book a demo to explore how Karts connects commerce, loyalty, and operations in one platform.

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