Effective Date: 27 January 2026
Karts (“we”, “our”, “us”) is a product and service operated by Konekt Holdings (Private Limited). We are committed to protecting the privacy of both our business customers and their end customers.
This Privacy Policy explains how we collect, use, and protect personal data.
1. Information We Collect
We may collect the following types of information:
a) Business user information
- Name
- Work email address
- Phone number
- Company name
- Account and login details
b) End-customer information (processed on behalf of our customers)
Depending on how our customers configure the Service, we may process:
- Customer identifiers (such as name, email, phone, loyalty ID)
- Transaction and interaction data
- Usage activity within the platform
c) Automatically collected information
- IP address
- Browser type and device information
- Pages visited and usage patterns
- Referrer URLs
We may use cookies and similar technologies to collect usage data.
2. How We Use Your Information
We use personal data only for the following purposes:
- To operate and provide the Service
- To analyze usage and improve user experience
- To monitor performance, stability, and security
- To respond to support and sales inquiries
- To comply with legal obligations
We do NOT use personal data for:
- Advertising or behavioral profiling
- Selling, renting, or trading personal data
- Unrelated marketing activities
End-customer data is processed only on behalf of our business customers and only for platform functionality and analytics.
3. Data Controller and Data Processor Roles
- For business user data, Konekt Holdings (Private Limited) acts as the Data Controller.
- For end-customer data processed through Karts, Konekt Holdings (Private Limited) acts as a Data Processor on behalf of its business customers, who remain the Data Controllers.
We process end-customer data strictly according to our customers’ instructions and this Privacy Policy.
4. How We Share Your Information
We may share personal data only:
- With trusted service providers who help operate the platform (hosting, email, analytics)
- With our internal teams for support and platform improvement
- When required by law or legal process
We do not sell personal data to any third party.
5. Data Storage and Security
We store data on secure servers and apply appropriate technical and organizational measures to protect against:
- Unauthorized access
- Accidental loss
- Misuse or disclosure
However, no system can guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Perform analytics and improvements
- Comply with legal and contractual obligations
End-customer data retention is governed by our agreements with our business customers.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
End customers should contact the relevant business customer (our client) to exercise their rights, as that customer is the primary Data Controller.
8. Cookies and Analytics
We use cookies and analytics tools to:
- Understand how the platform is used
- Improve performance and usability
- Monitor system reliability
We do not use cookies for behavioral advertising.
9. International Data Transfers
Your data may be processed in countries where our servers or service providers are located. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact Us
For privacy-related questions or requests, contact:
Konekt Holdings (Private Limited)
Product: Karts
Email: [email protected]
Address: #285, Attidiya Road, Dehiwala, Sri Lanka 10350